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FAQs

Dog Boarding FAQ

What vaccinations does my dog need?

To keep our resort a safe and healthy place for dogs, we require vaccinations for rabies, distemper combo, Bordetella, and canine influenza.

Are reservations required for boarding?
In order to keep our facility one of the safest in the area, we depend on having the right level of staffing for the number of dogs every day. For this reason, we do require reservations for overnight boarding.
Can I tour the facility?
We’d love to show you our resort! Please give us a call to schedule your tour.
I have multiple dogs, can they stay together?
Doggie siblings are welcome to lodge together in our large accommodations. Give us a call to get your fur family’s stay started.
Can you accommodate special needs pets?

Puppy Haven can accommodate pets with many kinds of special needs, though we aren’t able to take diabetic pets. Please call us to discuss how we can accommodate your pet.

My pet takes medication. Can you administer medication to pets?
Yes, we’re able to administer many oral and topical medications for a small fee. Please bring all medications in their original containers with clearly written instructions. We also do offer a special TLC Package designed for older and special needs pets which includes unlimited medication administration.
Do you have breed restrictions for Boarding?

While we love all breeds at Puppy Haven, we do have certain regulations in place for safety. We do not permit pit bulls, american bullys, cane corsos, presa canarios, akitas, boerboels, mastiffs and dogo argentinos. We do accept mixed breeds. 

Can my dog get canine cough?

Canine cough, also referred to as kennel cough, is a general term for a cold your dog can get if they are exposed to other dogs or areas where other dogs have been. This includes daycare, the groomer, veterinarian’s office, in dog training class, at a dog park, or in your neighborhood on a walk. These infections are similar to a cold in humans and the vast majority of dogs quickly recover. Symptoms include coughing or hacking, sneezing, running nose, eye discharge, lethargy, loss of appetite, and/or fever. If your dog is exhibiting any of these symptoms, you should seek veterinary care immediately to begin treatment and minimize the risk of a secondary infection. Puppies, elderly dogs, and dogs with weakened immune systems are more susceptible to contracting canine cough.

What precautions does Puppy Haven take to reduce the risk of canine cough?

All the dogs in our care are required to be current on vaccinations, including Bordetella, which protects against certain strains of canine cough.  Additionally, our facilities are regularly monitored for clean air and have vigorous disinfecting procedures in place. Our team members are trained on canine cough and if symptoms are detected, dogs are immediately isolated, the pet parent is notified, and the dog is either picked up or taken to a veterinarian.

Dog Daycare FAQ

What vaccinations are required for daycare?
To keep our daycare guests safe and healthy, we require all dogs be up to date on vaccinations for rabies, distemper combo, Bordetella, and canine influenza.
My dog doesn’t like to play with other dogs, would they still enjoy daycare?
We appreciate that some dogs would rather play with people than with the “pack.” Our custom play program includes one-on-one playtime with a staff member so your pup can have tons of fun doing whatever they like most. They’ll enjoy all the fun of our play yards and playgrounds while soaking up the undivided attention of a caregiver.
Can I come in for a tour?
Yes, we’d love for you to see our resort. Please give us a call to schedule your tour.
Do you require a trial evaluation?
We keep our daycare program as safe as possible by ensuring our guests are comfortable with a social play environment. Your dog’s first day is an “evaluation day” where we get to observe your pet’s preferred play styles and determine if they’re a good fit for the group. If your pup seems to prefer playing with the staff, we have a personal play program just for dogs like him/he
What will my dog be doing at daycare?
The short answer is—whatever makes them happy! We provide a safe place, playground equipment, and room to roam, and the dogs choose what to do next. Whether it’s romping across the yard, exploring the playground, splashing in the pool or napping in the sun, daycare is a ton of fun for dogs of all personalities.
Do you offer daycare packages?
Yes! Daycare is most beneficial to dogs who visit on a regular basis. We offer discounted daycare packages so your dog can make the most out of daycare while you enjoy the savings.
Do you have breed restrictions for Daycare?

While we love all breeds at Puppy Haven, we do have certain regulations in place for safety. We do not permit pit bulls, american bullys, cane corsos, presa canarios, akitas, boerboels, mastiffs and dogo argentinos. We do accept mixed breeds. 

Can my dog get canine cough?

 Canine cough, also referred to as kennel cough, is a general term for a cold your dog can get if they are exposed to other dogs or areas where other dogs have been. This includes daycare, the groomer, veterinarian’s office, in dog training class, at a dog park, or in your neighborhood on a walk. These infections are similar to a cold in humans and the vast majority of dogs quickly recover. Symptoms include coughing or hacking, sneezing, running nose, eye discharge, lethargy, loss of appetite, and/or fever. If your dog is exhibiting any of these symptoms, you should seek veterinary care immediately to begin treatment and minimize the risk of a secondary infection. Puppies, elderly dogs, and dogs with weakened immune systems are more susceptible to contracting canine cough.

What precautions does Puppy Haven take to reduce the risk of canine cough?

All the dogs in our care are required to be current on vaccinations, including Bordetella, which protects against certain strains of canine cough.  Additionally, our facilities are regularly monitored for clean air and have vigorous disinfecting procedures in place. Our team members are trained on canine cough and if symptoms are detected, dogs are immediately isolated, the pet parent is notified, and the dog is either picked up or taken to a veterinarian.

Dog Grooming FAQ

What vaccinations are required for grooming/bathing?
To keep our guests safe and healthy, we require all dogs be up to date on vaccinations for rabies, distemper combo, Bordetella, and canine influenza.
Do you require an appointment?
To keep wait times as short as possible, we do require appointments for grooming and bathing.
Can you give my dog a specific haircut or style?
Our stylists are experienced in providing many kinds of haircuts from breed-specific classics to custom styles. Full-service grooming is currently available in Brookhaven, Chastain, East Roswell, and Smyrna.
What kinds of products do you use?
We only use high quality shampoos and conditioners designed for use with pets. We offer a line of specialty formulas including deep conditioning, hypoallergenic, coat whitening, and many others.
Can you groom my puppy?
Yes, we’d love to introduce your puppy to grooming. We believe it’s important to bring your dog for their first grooming appointment early in life so they can get accustomed to the sights, sounds, and handling of the salo
Can my dog get canine cough?

Canine cough, also referred to as kennel cough, is a general term for a cold your dog can get if they are exposed to other dogs or areas where other dogs have been. This includes daycare, the groomer, veterinarian’s office, in dog training class, at a dog park, or in your neighborhood on a walk. These infections are similar to a cold in humans and the vast majority of dogs quickly recover. Symptoms include coughing or hacking, sneezing, running nose, eye discharge, lethargy, loss of appetite, and/or fever. If your dog is exhibiting any of these symptoms, you should seek veterinary care immediately to begin treatment and minimize the risk of a secondary infection. Puppies, elderly dogs, and dogs with weakened immune systems are more susceptible to contracting canine cough.

What precautions does Puppy Haven take to reduce the risk of canine cough?

All the dogs in our care are required to be current on vaccinations, including Bordetella, which protects against certain strains of canine cough.  Additionally, our facilities are regularly monitored for clean air and have vigorous disinfecting procedures in place. Our team members are trained on canine cough and if symptoms are detected, dogs are immediately isolated, the pet parent is notified, and the dog is either picked up or taken to a veterinarian.

Dog Training FAQ

What vaccinations are required for training?
To keep Puppy Haven safe and healthy for our guests, we require proof of vaccination for Rabies, Distemper/ Parvo combo, Bordetella, and Canine Influenza.
What happens during the training evaluation?
You’ll meet one-on-one with a member of our professional training team to discuss your goals, challenges, and experiences. We’ll explain our processes, tell you about our programs and facility, and help determine the best training approach for your situation.
Can you work on a specific goal with my dog?
While we specialize in basic obedience and manners, we may be able to help with a particular challenge. When you come in for your free training evaluation, we’ll discuss how we can help.
Do you offer puppy training?
Yes! Starting training early is one of the most important things you can do for your dog. Puppies are encouraged to join us for one of our Stay & Train Programs which helps establish good early manners and an introduction to obedience and social skills. Puppies go through many shifts before maturity. Training sticks but needs to be upheld with continued practice to be successful within an adult dog.
What support can I expect after the program?
Puppy Haven’s Stay and Train Programs include resource materials, informational packets, take-home exercises, and other helpful guidance to ensure your dog succeeds. This includes live phone or email support from our training team.
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First Night Free Boarding for New Clients.
Try us for FREE We’re sure your dog will love it here.

Because safety is our number one priority, pet parents must schedule an evaluation ($29.95) for their dog prior to a lodging stay with us.
Upon successful completion of an evaluation day, your dog’s first night of lodging is FREE! First-time customers only.
Offer must be mentioned at pick-up for discount to be applied.

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