FAQs
Dog Boarding FAQ
What vaccinations does my dog need?
To keep our resort a safe and healthy place for dogs, we require vaccinations for rabies, distemper combo, Bordetella, and canine influenza.
Are reservations required for boarding?
In order to keep our facility one of the safest in the area, we depend on having the right level of staffing for the number of dogs every day. For this reason, we do require reservations for overnight boarding.
Can I tour the facility?
We’d love to show you our resort! Please give us a call to schedule your tour.
I have multiple dogs, can they stay together?
Doggie siblings are welcome to lodge together in our large accommodations. Give us a call to get your fur family’s stay started.
Can you accommodate special needs pets?
Puppy Haven can accommodate pets with many kinds of special needs, though we aren’t able to take diabetic pets. Please call us to discuss how we can accommodate your pet.
My pet takes medication. Can you administer medication to pets?
Yes, we’re able to administer many oral and topical medications for a small fee. Please bring all medications in their original containers with clearly written instructions. We also do offer a special TLC Package designed for older and special needs pets which includes unlimited medication administration.
Dog Daycare FAQ
What vaccinations are required for daycare?
To keep our daycare guests safe and healthy, we require all dogs be up to date on vaccinations for rabies, distemper combo, Bordetella, and canine influenza.
My dog doesn’t like to play with other dogs, would they still enjoy daycare?
We appreciate that some dogs would rather play with people than with the “pack.” Our custom play program includes one-on-one playtime with a staff member so your pup can have tons of fun doing whatever they like most. They’ll enjoy all the fun of our play yards and playgrounds while soaking up the undivided attention of a caregiver.
Can I come in for a tour?
Yes, we’d love for you to see our resort. Please give us a call to schedule your tour.
Do you require a trial evaluation?
We keep our daycare program as safe as possible by ensuring our guests are comfortable with a social play environment. Your dog’s first day is an “evaluation day” where we get to observe your pet’s preferred play styles and determine if they’re a good fit for the group. If your pup seems to prefer playing with the staff, we have a personal play program just for dogs like him/he
What will my dog be doing at daycare?
The short answer is—whatever makes them happy! We provide a safe place, playground equipment, and room to roam, and the dogs choose what to do next. Whether it’s romping across the yard, exploring the playground, splashing in the pool or napping in the sun, daycare is a ton of fun for dogs of all personalities.
Do you offer daycare packages?
Yes! Daycare is most beneficial to dogs who visit on a regular basis. We offer discounted daycare packages so your dog can make the most out of daycare while you enjoy the savings.
Dog Grooming FAQ
What vaccinations are required for grooming/bathing?
To keep our guests safe and healthy, we require all dogs be up to date on vaccinations for rabies, distemper combo, Bordetella, and canine influenza.
Do you require an appointment?
To keep wait times as short as possible, we do require appointments for grooming and bathing.
Can you give my dog a specific haircut or style?
Our stylists are experienced in providing many kinds of haircuts from breed-specific classics to custom styles. Full-service grooming is currently available in Brookhaven, Chastain, East Roswell, and Smyrna.
What kinds of products do you use?
We only use high quality shampoos and conditioners designed for use with pets. We offer a line of specialty formulas including deep conditioning, hypoallergenic, coat whitening, and many others.
Can you groom my puppy?
Yes, we’d love to introduce your puppy to grooming. We believe it’s important to bring your dog for their first grooming appointment early in life so they can get accustomed to the sights, sounds, and handling of the salo
First Night Free Boarding for New Clients.
Try us for FREE We’re sure your dog will love it here.
Because safety is our number one priority, pet parents must schedule an evaluation ($29.95) for their dog prior to a lodging stay with us.
Upon successful completion of an evaluation day, your dog’s first night of lodging is FREE! First-time customers only.